1. Shipping policy

1.1. The shipping costs will be covered by Albina Dyla. Note that this excludes customs’ fees (please refer to Article 7. Customs) and VAT.

1.2. Albina Dyla offers worldwide shipping. The courier companies used for shipping are depending on your location:

  1. a) DHL;
  2. b) FedEx AND TNT
  3. c) UPS.  

1.3. The products can only start shipping during weekdays.

1.4. The product(s) take(s) 2-3 business days to arrive at the Customer’s delivery address (not including your customs process that might take a few days).

1.4.1. The express posts typically write the estimated delivery date a few days later than the actual delivery date in case of emergencies, which means that the product will arrive earlier and that the Customer shouldn’t be alarmed.

1.5. The Customer will receive a tracking number (waybill) for his/her order once the product(s) is/are shipped. The tracking number can be entered in the DHL official website at the TRACK YOUR ORDER MENU.
https://www.dhl.com/en.html

1.6. Once the product is delivered, the Customer is required to sign the package.
If the package is not signed/nobody is home, courier posts will attempt to deliver the package a few more times and get in contact with the Customer.

2. Customs

2.1 Upon arrival in the destination country or area, the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible.
We are not responsible for any customs fees incurred on your order.

2.2 Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and the Buyer will be refunded only 70% of the amount that he/she paid.
If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.

2.3 Customs processing may delay the delivery of your order.
Should you experience such delays please check with your local Customs offices. 

2.4 However, Albina Dyla wants to serve the Customers in the best way possible, therefore Albina Dyla has compiled a few methods to help the Customers with covering the customs’ fees. 

2.4.1. The customer understands that the help for the customs does not indicate help in regards to other charges, or VAT.

2.4.2. If the Customer’s delivery address is in the European Union, the customer must be informed of the SAA Agreement.

This agreement between Kosovo and European Union states suggests that each product that is produced and exported from Kosovo to a European Union state is free from customs charge.

The Customer may feel free to refer to article 4 of the following agreement here.

2.4.3. The Customer understands that Albina Dyla does not guarantee that this agreement will be followed by the Customer’s state customs, although they are obliged to.

2.4.4. If the Customer’s country is in the DDP (Delivery Duty Paid) category, Albina Dyla will be covering the customs’ cost.

2.4.4.1 On this category are those countries -( United Arab Emirates, Australia, Switzerland, Saudi Arabia, Qatar, Mongolia, Kuwait, Japan.)

Last updated: November 20, 2020
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