Thank you so much for your lovely feedback! We’re absolutely delighted to hear that you loved the dress and appreciated the beautiful beading, stitching, and attention to detail. Your kind words mean a lot to our team. ❤️
We’re truly sorry for the unexpected customs charges of 539 DHS and understand how frustrating this must have been, especially when you regularly order dresses online.
We would like to kindly clarify that these customs charges are import duties and fees imposed by the UAE authorities, not charges added by Albina Dyla or UPS. The amount is determined by the destination country’s customs regulations and applicable import fees. UPS acts as the shipping carrier and may collect these charges on behalf of the relevant authorities, but it does not set the import duties themselves.
We sincerely appreciate your feedback regarding the shipping carrier and will take your experience into consideration when reviewing shipping options for deliveries to the UAE.
Thank you again for choosing Albina Dyla. We truly appreciate your support and hope to have the pleasure of assisting you with another beautiful order in the future.
Warm regards,
Eriola
Retention and Recovery Team
Albina Dyla