Return, Exchange & Refund Policy

We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a flexible 30-day refund and exchange policy.

Refunds

You can request a refund within 30 days of receiving your item. To be eligible, your item must be:

  • In its original condition: unworn, unused, with tags, and in its original packaging.

  • Accompanied by the receipt or proof of purchase.

Please note: Products marked as "on sale" for 50% off or more are not eligible for a refund. Instead, these items may be returned for store credit or exchanged as outlined in our policy.

 

Exchanges

If you prefer a different size, color, or style, you may request an exchange within 30 days of receiving your item. Exchanges are processed once the original item is returned in its original condition.

Store Credit

For more flexibility, you may choose to receive store credit for your return, which can be applied toward any future purchases.

Important: If the item is returned after the 30-day period, it will be accepted only as store credit.

Non-Returnable Items

Certain custom or personalized items may not be eligible for returns. Please contact us if you have questions about specific products.

How to Return an Item

  1. Visit our website and select the Request a Return option at the bottom of the page.

  2. Submit your return request and specify the reason for the return. We will provide you with a return shipping label.

  3. Alternatively, you can email us directly at orders@albinadyla.com to initiate the return process.

  4. Package your item in its original condition, including tags and packaging.

  5. Use the provided shipping label to send the item back to us. We cover the cost of return shipping.

  6. Items sent back without a prior return request will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, contact us immediately so we can resolve the issue.

Refund Processing

  • Approval: Once we receive and inspect your return, we will notify you about the approval status.

  • Timeframe: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card company may take additional time to complete the transaction.

  • Delayed refunds: If you do not receive your refund within 15 business days, please contact us at orders@albinadyla.com or customercare@albinadyla.com.

European Union Customers

If your order ships to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received — unworn, unused, with tags, and in its original packaging, accompanied by proof of purchase.

Late Returns

Returns made after 30 days from the delivery date will not be eligible for refund or exchange but will be accepted as store credit.

Holiday and Sale Returns

Please note that return windows may be shortened for purchases made during holiday sales or special promotions. Please check the specific terms for these items at the time of purchase.

Communication and Support

We encourage you to contact our customer service team at orders@albinadyla.com or customercare@albinadyla.com if you have any questions or concerns before initiating a return. We aim to provide smooth and helpful support throughout the process.

Environmental Considerations

We encourage customers to reuse original packaging where possible to reduce environmental impact. Our team is committed to exploring eco-friendly shipping and packaging solutions to support sustainability.

 

Contact Information

For any questions about returns, refunds, or exchanges, please contact us at orders@albinadyla.com

For further assistance, feel free to reach out to us at orders@yourstore.com. We are here to help!