Thank you for sharing your feedback with us! 🤍✨ We’re so happy to hear that you love the dress, its color, and the fit. However, we’re truly sorry to hear about the stitching issues and the crystals that came loose upon opening the box. This is certainly not the experience we want for our customers, and we understand how disappointing it must have been.
We’d love the opportunity to look into this and make things right. Please reach out to us at orders@albinadyla.com with a few photos showing the stitching and the missing crystals so our team can review the issue and assist you with the best possible solution. ❤️
Thank you again for bringing this to our attention. Your satisfaction means a great deal to us.
Warm regards,
Eriola
Retention and Recovery Team