Hi Belmira,
Thank you for your feedback! We're so glad to hear you loved the dress and that it matched your expectations. We're truly sorry about the alteration not being completed exactly as you requested. That’s definitely not the experience we aim to provide.
We appreciate you bringing this to our attention and will be reviewing it with our team to help prevent this in the future. In the meantime, if you have your tailor receipt or any details, please feel free to reach out—we’d love to see how we can make this right.
Warmly,
Sona Costumer Care